How to submit
Through the form below — the registration number is shown on screen immediately.
By e-mail to the address given in the “Legal information” section.
By phone or by a written application at the office.
Complaints and enquiries
Here you can submit a complaint about service quality, terms or staff conduct. Every complaint receives a registration number used to track the answer.
What to include
Your name and a way to contact you (phone or e-mail).
The substance: what happened, when, and which product or contract it concerns.
If available — the contract number or the application date.
Review period
Acknowledgement of receipt is issued immediately together with a registration number.
The complaint is reviewed within the periods set by the Law of the Republic of Uzbekistan “On appeals of individuals and legal entities”.
The answer is sent via the contact method you provided.
If the answer does not satisfy you
You may apply to the Central Bank of the Republic of Uzbekistan. Contact details of the supervisory authority are given in the “Legal information” section.
Submit a complaint
* — Required field